Returns & refunds

You can return an item within 14 days of purchase. You can ask to exchange a defective or damaged item within 14 days of receiving it.

To be returned, an item must be:

• Unused and undamaged.
• In its original packaging, with all its accessories, manuals and anything else that came with it.
• Returned with proof of purchase: your invoice or receipt.

• Software and digital products, once activated or downloaded.
• Custom-built or modified items, unless they’re faulty.
• Products that show signs of misuse, damage, or wear and tear.

A custom-built PC is put together to your order, so it can’t be returned unless it’s faulty.

If your build arrives faulty, tell us within 48 hours of delivery. For a fault that shows up later, see Warranty.

If you receive a defective, damaged or incorrect product, contact us within 48 hours of delivery with photos of the package and the item. We’ll arrange a replacement or a refund at no extra cost.

A defective or damaged item can also be exchanged for the same product, or for a similar one of equal value.

1. 1Request. Contact us on WhatsApp, by phone or at support@mygamingshub.ae with your order number.
2. 2Approval. We send you a return authorisation and instructions.
3. 3Send it back. Pack the item securely and ship it to the return address we give you. Return shipping is on you unless the item is faulty or incorrect.
4. 4Inspection. We inspect the item when it reaches us.
5. 5Refund or exchange. Once approved, we process your refund or exchange.

• Refunds are processed once we’ve inspected and approved the returned item.
• Approved refunds go back to your original payment method within 5–7 business days.
• Delivery fees aren’t refunded, unless the return is due to a defect or a mistake on our part.

• You can cancel free of charge before your order is dispatched: contact us with your order number.
• Once it has been dispatched, it can’t be cancelled. Return it following the steps above to get a refund.

This policy doesn’t limit your rights under UAE Federal Law No. 15 of 2020 on Consumer Protection.